SHIPPING POLICY
Shipping Policy
At La Clave Coffee, we are committed to delivering our premium Colombian coffee safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, ship, and deliver orders placed through http://www.laclavecoffee.com.
By placing an order, you agree to the terms outlined in this Shipping Policy.
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1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
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2. Shipping Destinations
La Clave Coffee currently ships to addresses within the United States.
We plan to expand our shipping services internationally in the future. Updates regarding international shipping will be announced on our website.
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3. Shipping Methods and Rates
Shipping options and costs are calculated during checkout based on:
Shipping destination
Package weight
Selected shipping service
Current carrier rates
The total shipping cost will be displayed before you complete your purchase.
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4. Delivery Times
Estimated delivery times are as follows:
Standard Shipping: 3–7 business days
Expedited Shipping (when available): 1–3 business days
Delivery estimates begin after your order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed.
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5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.
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6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
La Clave Coffee is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been processed.
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7. Shipping Delays
Although we work with trusted shipping partners, delivery delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Carrier service interruptions
High shipping volumes
Natural disasters
Public holidays
Other unforeseen events
La Clave Coffee is not liable for delays caused by the shipping carrier or circumstances beyond our reasonable control.
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8. Lost, Stolen, or Damaged Packages
If your order arrives damaged, incorrect, or appears to be lost, please contact us within 3 days of the expected delivery date.
Please provide:
Your order number
A description of the issue
Clear photographs of the package and product (if applicable)
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
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9. Returned Shipments
Packages returned due to:
Incorrect shipping information
Delivery refusal
Failure to claim the package
may be subject to additional shipping charges before the order can be resent.
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10. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions imposed by law or by our shipping partners.
La Clave Coffee reserves the right to refuse or cancel shipments when required by applicable laws or regulations.
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11. Contact Us
If you have any questions regarding this Shipping Policy or the status of your order, please contact us:
La Clave Coffee
Website: www.laclavecoffee.com
Email: laclavecoffee.contact@gmail.com
Instagram: @laclavecoffeeandmore
We are committed to providing excellent customer service and will respond to shipping-related inquiries as promptly as possible.